TRAINING ISO 9001 ELEMENTS, INTERNAL AUDIT, STRATEGIC MANAGEMENT REVIEW

Training ISO 9001 Elements, Internal Audit March 19 and 20, 2012 in French 

Key Elements

training ISO 9001 elements internal audit management review This training on the ISO 9001:2008 standard and the new ISO 19011:2011 audit standard provides the know-how and a complete methodology for establish, review, audit and improvement of your ISO 9001 system. The exercises, tools and practices on the ISO 9001 elements will reinforce the competence and the skills of quality managers, quality coordinators and internal auditors to audit the processes, to maintain certification and to achieve desired results. New ISO 19011:2011 audit methods and advanced tools for audit of processes and suppliers, measurement of customer satisfaction, information system, competence evaluation, and management review will show you how to audit, review and improve your ISO 9001 system, how to make profit from non-quality and to deploy objectives into results. Each participant will receive an ISO 9001/ISO 19011 Audit Training Certificate and a new training manual.

Day 1: 8h30-16h30
ISO 9001:2008 Elements

  • Quality Principles, Concepts, Tools
  • Innovation and Improvement
  • Objectives-Process-Results
  • Quality Management System
  • ISO 9001 System Processes
  • Management Responsibility
  • Resources Management
  • Competence Evaluation Grid
  • Product Realization and Planning
  • Model for Process Control
  • Measurement of Performance
  • Analysis and Improvement
  • 184 Audit Questions Check-List

Day 2: 8h30-16h30
Internal Audit ISO 19011:2011

  • Audit Programme Developpment
  • Audit Preparation Exercises
  • Conducting Internal Audit
  • Audit Methods ISO 19011:2011
  • Audit Sampling Techniques
  • Audit Report anf Follow Up
  • Auditor Competencies
  • 30 Internal Audit Practices
  • Determination of Nonconformities
  • Corrective Actions Follow Up
  • Behaviour of Internal Auditor
  • Analysis of Non-quality Cost
  • Strategic Management Review

Training Manual
Edition 2012

  • 350 pages with All Materials
  • The ISO 9001:2008 Standard
  • Audit Methods ISO 19011:2011
  • 23 ISO 9001:2008 Elements
  • 184 Audit Questions Check-List
  • 100 Criteria for Non-Quality
  • 21 Audit Forms on CD-R
  • 30 Internal Audit Practices
  • Internal Audit Sampling
  • Performance Evaluation Grids
  • Customer Satisfaction Model
  • Management Review Dashboard
  • Continuous Improvement Strategy
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