ISO 19011:2018

Training ISO 9001/ISO 19011 Internal Audit  
and Strategic Management Review

BTA Plus ISO 9001/ISO 19011 Training in French | December 7 and 8, 2022 ✓
ISO 9001 Key Elements and New Audit Features ISO 19011


Auditor Certificate
ISO 9001/ISO 19011
The Training ISO 9001/ISO 19011 Elements, Internal Audit and Strategic Management Review shows an effective know how and functional audit methodology in order to manage, implement, audit, certify and improve an ISO 9001 Quality System. The management of quality, risks, costs and performance is shown and explained. The training includes audit team and individual audit learning and enables Quality Managers and Lead Auditors to audit and improve the Quality System. The 18 audit methods of ISO 19011 standard for Performance audit, Audit of risks and opportunities, Supply chain audit, Process audit, Information Audit, Audit sampling, Measurement of Customer Satisfaction and Strategic Management Review are shown and demonstrate how to audit the QMS, increase profits, reduce costs and achieve planned results. Participants receive 16 hours Auditor Certificate ISO 9001/ISO 19011 and new training manual with CDR.
Day 1 🕣 8h30-16h30
Training ISO 9001 Elements
  • Quality System, Principles and Structure
  • ISO 9001 Elements and Quality Tools
  • Audit of Context, Risks and Opportunities
  • Leadership, Customer Focus and Strategy
  • Planning-Risk Actions, Objectives, Changes
  • Support, Resources and Competence
  • Infrastructure, Equipment and Knowledge
  • Operation and Contingency Planning
  • Audit of performance and effectiveness
  • Measurement of Customer Satisfaction
  • Strategic Management Review
  • Continual Improvement Tools
  • Quality System Audit in 180 questions
Day 2 🕣 8h30-16h30
Internal Audit ISO 19011
  • Managing an Audit Programme
  • Audit preparation and documents review
  • 18 Audit Methods and Tools ISO 19011
  • Risks-Based Audit, Sampling and Confidence
  • Audit Planning and Internal Audit Activities
  • Audit of Quality System Processes
  • Audit of Risks and Opportunities
  • Audit of Performance and Effectiveness
  • Audit of Key Performance Indicators
  • Audit of Corrective Actions Effectiveness
  • Audit Conclusions and Audit Report
  • Lead Auditor and Auditor Competence
  • Strategic Management Review
💿 New Auditor Training Manual
ISO 9001/ISO 19011
  • Quality System, Principles and Structure
  • ISO 9001 Elements and Quality Tools
  • Audit Programme ISO 9001/ISO 19011
  • 18 Audit Methods and Tools ISO 19011
  • 180 Audit Questions ISO 9001
  • 100 Criteria for Non-Quality Cost
  • 32 Internal Audit Practices
  • 20 Audit and measurement forms
  • Audit of Key Performance Indicators
  • Audit of performance and effectiveness
  • Measurement of Customer Satisfaction
  • Management of risks, costs, performance
  • Contribution to Sustainable Goals SDGs
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Location | Ville Marie Hotel | 3407 rue Peel, Montreal, Quebec | Canada